We create our props with complete dedication and anticipate that our clients will enjoy the finished product to the fullest. This is the reason that we observe a few standard rules at the "shipping and handling" stage:
All painted props must be completely dry before packing. We only start packing when we are sure that our fingerprints will not damage the finishing of the paint. It usually takes 3-5 days during the warm weather and 12-14 days during the winter season for the props to dry.
The props are packed in a bubble wrap to prevent any kind of damage. This might increase the weight of the package but is only done for security purposes.
All painted/huge/fragile/unique props are being sent via Expedited Courier Mail Service (EMS or other). We do not earn on shipping and only charge the standard rates provided by the shipping company. We do not use standard mail service for our props due to their susceptible nature.
To track your order, you can log into your account and click the "Track-Trace" button. Enter the provided tracking ID of your order and click on "Check".
We use EMS service and their shipping rate depends on the weight of the box and destination country. You can find the approximate cost of shipping on the product's page. The exact cost of shipping, especially for multiple items, can be known when you checkout.
If you have placed multiple orders with us, we can combine them for you. You can contact us via email and we will do our best to save you from paying extra charges.
While we do our best to ensure the best shipping experience for all our clients, we cannot make guarantees in international shipping. ArmoryShop Props is not responsible if damaged, scratched, or destroyed props reach you. We are also not accountable for any kind of delay or cancellation of the order, due to international laws and standards.
There be certain delays in international shipping as it is beyond our control. The reasons may include:
The Christmas and New Year holiday season (4 weeks before and after)
National or international sports events
We are not capable of avoiding the delays or speeding up the delivery process in any of the above-mentioned conditions.
It is not possible for ArmoryShop Props to gain information regarding the customs laws of all the countries. We are not responsible for any fee or tax incurred by the government of the given country. The customer is liable to pay all the additional taxes, which the company is not entitled to refund.
However, it is advisable to provide complete tax information before you place an order as you may avoid overpayment through this.